Service Guidelines Update
Home»What's New»Bulletins»Marketing Bulletins»Service Guidelines Update
May 31, 2011

Firestone Building Products continues to evaluate opportunities to improve service in this very challenging shipping environment. As we announced previously, all U.S. manufacturers will face flatbed equipment shortages this summer. We anticipate high volume months that will continue through the 3rd Quarter. We want to be proactive and believe that the following service adjustments will help improve communication, capacity and equipment planning.
 
The availability of flatbed equipment has always been challenging; perhaps at an all time low. You may have experienced this within your own businesses. Although these adjustments will not fix the lack of industry capacity, it is our intention to communicate changes that we are making to proactively address the issues.
 
To improve our ability to secure equipment, we are implementing the following service guidelines:
  1. Order visibility: Order placement 48 hours prior to shipment. This will provide a full day to tender the freight to secure the equipment needed for each order. There are many challenging areas of the country where shipping lanes could require additional lead-time. We will do everything possible to minimize any impact.
  2. Van equipment: The ratio for available equipment is 10:1 for vans as compared to flatbed equipment. Therefore, we will focus on the utilization of vans for non-jobsite deliveries of single-ply membranes, accessories and mod-bit products. We will communicate with you to ensure unloading capabilities.
  3. Effective June 1, 2011: Prepaid freight requirements for Singly-Ply membranes and accessories will be changed to 35,000 pounds. The Domestic Freight Policy will be updated on our website to reflect this change consistent within the industry.
  4. CPU Allowances (Customer Pick-Up Allowances): Weight requirements are 30,000 pounds for single-ply membranes and accessories.
  5. PolyISO orders: All must be confirmed 48 hours prior to shipment

We appreciate your support in working with us to find solutions that provide meaningful results. Thank you for your continued support of Firestone Building Products. Please contact your local sales representative for additional information relative to your specific markets.
 
Printer-friendly VersionService Guidelines Update (89.5Kb)
 
Additional Information
U.S. Domestic Freight Policy (15.2Kb)
Join our Email List!
Bulletins. Announcements.
New Product Introductions. Newsletters. SIGN-UP TODAY
LEGAL NOTICE

User Name:
Company Name:
Company Address:
Email Address:

Legal Message:
Pursuant to the terms set forth below, you ("User") agree to the following:
  1. User will use the content on the following web pages; such content includes, but is not limited to photographs and logos,(collectively herein referred to as the "Materials") provided by Firestone Building Products Company, LLC ("FSBP") in accordance with all of the rules and regulations set forth in this Terms of Use.
  2. User acknowledges that the Materials and any and all rights therein are cooperatively owned by Firestone Building Products Company, LLC and BFS Brands, LLC ("BFS").
  3. User will use the Materials for the intended purpose of marketing and promotions.
  4. User acknowledges that all Materials are used with the permission of BFS.
  5. User agrees that it will make no claim against FSBP and its related entities in connection with the use of the Materials.Further, User will indemnify FSBP and its related entities for any damage FSBP and its related entities incur related to User's use of the Materials and its obligations under this Terms of Use.
  6. User agrees that all rights in the Materials inure to the benefit of BFS.
  7. User agrees that it retains no rights in or to the Materials.
  8. User will not use the Materials outside of their intended purpose as stated in this Terms of Use.
  9. User will in no way disparage, defame, derogate, or otherwise degrade FSBP and its related entities, its products, or the Materials.
  10. User agrees that it is solely responsible for complying with all legal requirements relating to any advertising promotions.
  11. User has read and agrees to abide by all of the rules and regulations set forth in this Terms of Use Any failure to follow said rules and regulations shall require User to immediately cease use of the Materials and, at FSBP's request, either destroy or return any Materials. User shall be liable for any claims and/or damages to FSBP and its related entities.